Terms of Use

Last updated: 7th November 2022

Collecting information about you

Product Advice (PA) takes the security of your personal information very seriously. It is important however for PA to understand how our visitors use our website - so PA does collect information about you. PA always however acts reasonably, and in accordance with our privacy and cookie policies.

What we will do for you

  • Accurate information: PA ensures that the information provided on our website is accurate, and up to date.
  • Availability: PA makes sure that our website is always available. We will try and keep any periods when the PA website may be unavailable to a minimum.
  • Accessibility: PA will try to ensure our website is accessible to everyone visiting our website. If you are having problems accessing the website, then please contact our customer services team on hello@product-advice.com to see what we can do to help further.

What you should do for us

Please take the time to check the advice on the PA website. Check that it is right for your individual circumstances, and if you are making any important decisions such as on financial, legal or medical matters, you should consult a qualified professional adviser who can provide specific advice based on your individual position.

Please ensure any content you print, copy or download from our website is for your personal and private use only. You must not use or encourage others to use our website (or their contents) for their or your commercial gain or in a way that could damage the reputation of PA.

Additionally, you cannot use our website to create, update or amend your own or someone else's databases.

You must not use any automated means to monitor or copy our website or their content, or permit to be made any bulk downloading or storage of data from our website. Our content cannot be reproduced on any public forum.

Please download content carefully because you will be responsible for any damage to your computer system that may result.

You must not do anything to damage or disrupt our website and you must not use our website in a way that may cause a nuisance to others.

Other important things you need to know

What happens if things go wrong? Given the nature of our website and the wide range of information we provide, it's possible that every now and again things may not go as planned. If we make a mistake, rest assured we will do our best to put things right as soon as possible.

Unfortunately, we will not be able to compensate you for any loss you may suffer as a result of:

  • any mistake we make with the content on our website;
  • any parts of our website being unavailable or inaccessible;
  • your use of any organisation's website that you can access from our website (including any purchase from that organisation and any use they make of the personal data you provide to them);
  • the downloading of any material from any of our website;
  • the content added to our website by people using our interactive services; and
  • inaccurate information, including but not limited to pricing information

We do not, of course, exclude any liability we may have in the unlikely event we have been fraudulent or if we are negligent and as a result we cause your death or personal injury, whether in connection with these general terms or any of our other website terms & conditions.

What happens if you don't comply with our website terms? You agree to compensate us for any loss that we suffer as a result of your failure to comply with either our general terms or any of our other website terms & conditions.

If anyone complains about your use of our website or the content you add to our website, you agree that we can control the handling of any such dispute and that you will fully support and co-operate with this.

PA may vary any of its terms at any time, although we will only make changes if we think these are either necessary or reasonable. Please make sure you check our website terms & conditions homepage regularly for any announcements. The changed terms will normally take effect immediately upon publication, although where we think the changes are likely to be important to you, we shall always tell you in advance so you can decide whether to continue using our website.

English law shall apply to all our terms and conditions and any disputes must be heard in an English Court. Nothing in any of terms and conditions affect your legal rights.

Our cookie policy and your preferences

We want to make it as easy as possible for you to understand and control your online privacy. So here is a clear explanation of what cookies are, how we use them, and how you can manage your preferences when you visit our websites.  

What are cookies?

A cookie is a tiny text file placed on your computer, tablet or mobile phone by websites that you visit. Cookies store or retrieve information on your browser, which might be about you, your preferences or your device but does not usually directly identify you.

Cookies do lots of useful jobs. They help make websites work smoothly, provide information about how people browse, and make sure any adverts you see are as relevant as possible.

What we use cookies for

Our websites use three kinds of cookies:

  • Essential. Some cookies are essential for our website to function and to keep it safe and secure. These cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
  • Functional & Performance. These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible. For example, some analytics cookies allow us to count the number of visitors to our website and assess what content is most popular. Other functional and performance cookies allow us to remember any preferences you have set, and test new online tools for users.
  • Advertising & Marketing. We never show adverts from third parties on our website. However, we do advertise our own products and services, and you may see our adverts around the internet too. Some cookies are set by our advertising partners, used to build a profile of your interests, and to show you relevant adverts on other sites. Details of these cookies and our advertising partners can be found in our cookie preference centre. We use cookies to measure how well our adverts do, to tell us where you saw a particular advert, and ensure you don’t see the same advert too many times

We also link to external websites where you can buy products or services featured on our site. When you click on these links, we may earn affiliate commission to help fund our not-for-profit mission. Please see our affiliate terms for more information. The third parties we work with track your activity using cookies and cookies will be dropped if you click on the link. If you do not consent to this then please visit the external website directly.

What we do not use cookies for

We never show adverts from third parties on our website. We will never sell your data to anyone else for any reason. To read more about the information we may collect about you when you interact with our website or use our services, and how we protect that information, please read our Privacy Notice.

How do I change my cookie settings?

Some cookies are essential for making our website work well and cannot be turned off. All other cookies are turned off by default when you first visit our website and you can choose to turn these on, or turn them back off if you previously accepted these and have changed your mind. You can do this via our cookie banner or by clicking on "manage cookie preferences" at the top of this page to visit our cookie preference centre. You can also manage what cookies are stored on your computer directly by setting your browser to accept or reject certain cookies. However, blocking some types of cookies may mean some of the services or features on our sites won’t work properly.

First-party cookies are owned and set by PA. Third-party cookies are set by someone else whose services we have added to our site, such as Google for measuring visits to our website. These are detailed in our cookie preference centre and all non-essential cookies (whether first or third-party) can be turned off.

If you share a link to a page on one of our sites, the platform you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies set on other sites– you can turn them off, but not through us.

Do not track (DNT) is a feature offered by some browsers which, if enabled, sends a signal to websites requesting that your browsing isn’t tracked. Currently there is no industry-wide standard that has been agreed or universally adopted to determine how such signals are handled and for that reason we do not respond to DNT requests. We will review how this feature, and other technologies similar, evolve and then take steps to incorporate as and when appropriate.

Remember that editing your cookie preferences will not remove any existing cookies from your browser. It’ll only affect the way cookies are used in future. If you want to remove any existing cookies you can do this via your browser settings.

Contact us

If you have any questions about our cookie policy, please contact us on: hello@product-advice.com

Privacy Notice

PA is committed to protecting your personal information:

Privacy Policy

Your privacy is important to PA. This Privacy Policy is where we explain to you what personal information is collected when you visit our site, how it is collected, how we may use that information, where we store it, how long we store it for, and how we protect it. We will also explain your rights in relation to your personal information.                                

Please read the following carefully to understand our views and practices regarding your personal information and how we may collect it and treat it.                                

What This Policy Governs

This Privacy Policy applies to our site, and any other services that we may provide to you through our site (we'll just call these our services for short).

In the context of this Privacy Policy personal information means information which, on its own or in combination with other information, can be used to identify you, in particular by reference to an identifier such as your name, your address, or location data.                                

Provided that you consent to us collecting your personal information when you visit our site then this Privacy Policy will govern how we may use that personal information.                              

Because we are a business located in England, the personal information that you give us or that we collect from you will be held under UK data protection legislation (but we'll just refer to this as the legislation). The legislation requires that we tell you that we are a data controller for your personal information or, in other words, we determine the purposes for which and the manner in which any of your personal information are, or are to be, processed by us.                   

How Do You Consent?

When you visit our site you should see a pop-up at the bottom of your screen directing you to this Privacy Policy and our Cookie Policy.                                

By clicking or selecting the I Agree button that appears in the pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for us to collect and process your personal information for the purposes specified in this Privacy Policy and you are accepting and consenting to the practices described.                                

If you do not click or select the I Agree button that appears in the pop-up at the bottom of your screen then we will endeavour to not collect your personal information, this is subject to the caveat below.                                

If you do not see a pop-up at the bottom of your screen then you may have already accepted our Privacy Policy and our Cookie Policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention. Please ensure that any pop-up blockers are disabled when you use our site. We cannot be held liable to you if you use pop-up blocks or similar tools that prevent us from complying with our obligations under the legislation.                                

Caveat: Even if you do not click or select the I Agree button there is still some information that we may automatically collect about you, this normally isn't personal information but rather technical information sent by your device and used to connect your computer, tablet, or mobile device to the Internet, including your browser type and version, the time when you visit our site, your time zone setting, certain browser plug-in types and versions, operating system and platform. This type of information is sent by you to our site automatically and it isn't something that we can prevent. We only use this information to administer our site including troubleshooting, load testing, traffic throughout, data analysis, performance testing, and for anonymised research and statistics purposes that we only use internally.                                

Information Potentially Collected

If you consent to us collecting your personal information then we may process the following data about you: You may give us personal information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you may provide to us when you register to use our site, subscribe to our services, search our site, participate in any discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.                      

The information you give us may include: Your name, address, email address, phone number and IP address.      

When you visit our site we may collect information about you, including which pages you have visited (including date and time) which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page and any phone number used to call our customer service number.    

Our hosting provider collects log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.                                

The purpose of this information is to allow us to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, improving our site to ensure that content is presented in the most effective manner for you and for your computer, and as part of our efforts to keep our site safe and secure.                                

You should be aware that these sites are likely to be collecting information about what you are doing all around the Internet, including on our site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting our site, and the specific pages you are on, even if you don't click on the button but are already or automatically logged into their services, like Google and Facebook.                                

We recommend that you check the respective policies of each of these sites to see how exactly they use your personal information and to find out how to opt out, or delete, such personal information.                                

How Might Your Data Be Used By Us?

When you give us your personal information then we may use it to: Carry out our obligations from any contracts entered into between you and us and to provide you with information that you request from us. Provide you with information about our company or our services. Ensure that content from our site is presented in the most effective manner for you and for your computer.                                

If you provide us with your e-mail, telephone or mobile number then we may contact you by these electronic means (e-mail or SMS). However, we will not use your personal information for marketing purposes without your express consent.                                

If you do not wish to receive any information by electronic means then please get in touch with us.                      

Where Is Your Data Stored?

The personal information that we collect from you will be stored within the United Kingdom. We will not knowingly transfer your personal information outside of the United Kingdom or to third parties beyond software to send emails and track email opening rates.                                

All personal information you provide to us is stored on our secure servers. Any online payment transactions will be encrypted using Secure Socket Layer/Transport Layer technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.                                

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted from our site and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access. We apply a Privacy by Design approach to protecting your personal information in order to promote privacy and data protection compliance from the start.